Event Details
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Zoom Meeting
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6 March 2024
12:30pm - 1:30pm AEDT
6 March 2024
– 6 March 2024
Zoom Meeting
![Event Icon](https://children.wcha.asn.au/wp-content/uploads/sites/2/2023/07/events_WCHA-NICU.png)
6 March 2024
12:30pm - 1:30pm AEDT
6 March 2024
– 6 March 2024
Presenters:
Jo SheilsProject Officer - Maternity and Neonatal Network. ACI
NSW Agency for Clinical Innovation
![](https://members.wcha.asn.au/wp-content/uploads/2023/09/Joanne_Sheils_portrait_520da0d619a871582cd0919853ff820a.jpg)
Project Officer with the Maternity and Neonatal Network (Agency for Clinical Innovation). Jo has 20 + years working with newborns and families in NICUs in NSW prior to moving to ACI
Event Dates
Date: 6 March 2024
Time: 12:30pm – 1:30pm AEDT
Date: 6 March 2024 – 6 March 2024
Location
Zoom Meeting
Effective Communication in Neonatal Services - ACI Maternity and Neonatal Network
NICU and Special Care Nurseries
![](https://women.wcha.asn.au/wp-content/uploads/sites/3/2022/04/WHA_Location-@4x.png)
Zoom Meeting
About
“We were embraced from the first moment, and the team communicated so well.” Mother of twins born at 35 weeks The admission and ongoing care in a neonatal service is a stressful event for families. Clear communication and parental or carer participation in all aspects of care decreases their stress and improves the bond between parent/carer and newborn. Enhanced communication with parents/carers improves the experience for both parents/carers and staff, and improves transition. NSW Health identified a need for enhanced communication with families and carers whose babies are admitted to neonatal services, with a focus on embedding virtual care modalities. Opportunity to gain insight into the guide developed to support neonatal services staff to enhance in-person and virtual care communication with families and carers.
Key Takeaways
Includes specific advice to use at various points in the neonatal care journey
Effective communication is vital to ensure carers and families feel supported during their time in the NICU or SCN
Compassion and respect, fairness and dignity, shared decision making and inclusive language are important principles when communicating with parents and carers to improve consumer and staff experience
Virtual care can be used in all stages of the neonatal care journey to include family and carers and make transitions smoother