Event Details

“We were embraced from the first moment, and the team communicated so well.” Mother of twins born at 35 weeks The admission and ongoing care in a neonatal service is a stressful event for families. Clear communication and parental or carer participation in all aspects of care decreases their stress and improves the bond between parent/carer and newborn. Enhanced communication with parents/carers improves the experience for both parents/carers and staff, and improves transition. NSW Health identified a need for enhanced communication with families and carers whose babies are admitted to neonatal services, with a focus on embedding virtual care modalities. Opportunity to gain insight into the guide developed to support neonatal services staff to enhance in-person and virtual care communication with families and carers.