Event Details

Zoom Meeting

Event Icon

6 March 2024
12:30pm - 1:30pm AEDT

6 March 2024
– 6 March 2024

Zoom Meeting

Event Icon

6 March 2024
12:30pm - 1:30pm AEDT

6 March 2024
– 6 March 2024

Presenters:

Jo Sheils
Project Officer - Maternity and Neonatal Network. ACI

Project Officer with the Maternity and Neonatal Network (Agency for Clinical Innovation). Jo has 20 + years working with newborns and families in NICUs in NSW prior to moving to ACI




Event Dates

Date: 6 March 2024
Time: 12:30pm – 1:30pm AEDT

Date: 6 March 2024 – 6 March 2024

Location

Zoom Meeting

Effective Communication in Neonatal Services - ACI Maternity and Neonatal Network

NICU and Special Care Nurseries

Zoom Meeting


About

“We were embraced from the first moment, and the team communicated so well.” Mother of twins born at 35 weeks The admission and ongoing care in a neonatal service is a stressful event for families. Clear communication and parental or carer participation in all aspects of care decreases their stress and improves the bond between parent/carer and newborn. Enhanced communication with parents/carers improves the experience for both parents/carers and staff, and improves transition. NSW Health identified a need for enhanced communication with families and carers whose babies are admitted to neonatal services, with a focus on embedding virtual care modalities. Opportunity to gain insight into the guide developed to support neonatal services staff to enhance in-person and virtual care communication with families and carers.

Key Takeaways

Includes specific advice to use at various points in the neonatal care journey

Effective communication is vital to ensure carers and families feel supported during their time in the NICU or SCN

Compassion and respect, fairness and dignity, shared decision making and inclusive language are important principles when communicating with parents and carers to improve consumer and staff experience

Virtual care can be used in all stages of the neonatal care journey to include family and carers and make transitions smoother