A key way that services can ensure they deliver care that meets the diverse needs of women is through partnering with for women and families in the design & delivery of maternity & newborn services. In addition, WHA is committed to facilitate shared decision-making & foster a positive maternity & early parenting experience. WHA supports health services to partner effectively with women & their families, and foster positive experiences by:
- Supporting the sharing of strategies and learning
- Facilitating collaboration among member services
- Supporting a maternity consumer network
- Advocating for increased access to continuity of midwifery care
- Supporting the development and uptake of maternity patient reported experience and outcomes measures
Monash Partners Consumer and Community Engagement
WHA Networks provide the opportunity to share innovative approaches to improving care and outcomes.
Maternity Consumer Representative Network
Maternity Patient Reported Outcomes and Experience Measures
WHA is committed to ensuring that women and their families are consulted & engaged in the design & delivery of care & services and that feedback from women and their partners can be used to drive improvement in care provided throughout the maternity journey. Patient Reported Experience Measures (PREMs) and Patient Reported Outcome Measures (PROMs) are valuable tools for gathering patient feedback regarding the care that they received. PREMs provide insight into the quality of care received whilst PROMs provide insight into the impact of the intervention or therapy on the patient. The use of these tools in maternity care is important to capture the experience of women and families receiving care, with the goal of improving efficacy, safety and quality of the care provided.