Event Details

Zoom Meeting

Event Icon

13 October 2022
12:30pm - 1:30pm AEDT

Zoom Meeting

Event Icon

13 October 2022
12:30pm - 1:30pm AEDT

Presenters:

Sherri Huckstep
Chief Experience Officer I The Royal Women’s Hospital VIC

Sherri came to Australia in 2017 year from Canada where Sherri worked has worked for over 25 years in nursing and healthcare leadership positions in acute, home and community care and government. Sherri is the first Chief Experience Officer at The Royal Women’s Hospital in Melbourne where she is the executive responsible for People, Culture and Wellbeing and well as Patient Experience.




Event Dates

Date: 13 October 2022
Time: 12:30pm – 1:30pm AEST

Location

Zoom Meeting

Chief eXperience Officer - Creating Exceptional Experiences with Our People and Patients - The Royal Women's VIC

WHA Leading Thinkers

Zoom Meeting


About

Sherri Huckstep is the first CXO (Chief eXperience Officer) at Melbourne’s Royal Women’s Hospital, a role that has responsibility for the experience of staff and patients.

Establishing, Developing and Sustaining true consumer partnership with Health services.  Simple sentence complex cultural changes.

  • Expected and unexpected lessons from our 5 year journey
  • Top down and bottom up strategies that influenced our culture change

The Chief eXperience Officer is responsible for the development, implementation and evaluation of the Women’s Creating Exceptional Experiences Strategy which is the cornerstone of the Women’s 2016-2020 Strategic Plan. This position is responsible for creating an organisational culture that ensures the Women’s realises its commitment to put patients and consumers at the heart of everything they do.